POLICIES

Policies & Procedures

 

 

1. Hours:  Normal business hours are from 7am – 9pm PST. Becasue of the nature of our work out in the field, we do not have specified office hours. Voicemail and email messages will be returned at the earliest convience.

 

 

2. New Pet Sitting Clients:  A complimentary consultation visit is required for all new pet sitting clients prior to reservations being accepted.

 

A. During the consultation visit, we will assess the compatibility between your pet(s) and me, as well as complete necessary forms and contracts. I will also need to pick up a key at this time.

 

B. A 50% deposit is due at the consultation visit to reserve the pet sitting dates with the balance due on the first visit.

 

C. Last minute reservations can only be accepted if there is time available for the consultation visit and we have availability for the job.

 

 

3. Existing Pet Sitting Clients:  Telephone and email reservations are accepted from existing clients.

 

A. Be prepared to notify me of any changes since I last saw your pet(s). This includes new animals, changes in diet or habits, medications, etc.

 

B. Reservations are not set until we speak in person or confirm via email. Voicemail messages do not constitute making a reservation.

 

C. During peak times and holidays, a 50% deposit may be required to hold a reservation and will be due no less than seven (7) days prior to the start of the job. The balance will be due on the first visit of the job.

 

D. Full payment for services is due on the first visit of each job.

 

 

4. New Dog Walking Clients:  A complimentary consultation visit is required for all new dog walking clients prior to a job being accepted.

 

A. During the consultation visit, we will assess the compatibility between your pet(s) and me, as well as complete necessary forms and contracts. I will also need to pick up a key at this time.

 

B. Payment for the first week of service is due at the consultation visit unless other arrangements are made. Subsequent payments are due at the first visit of each week.

 

 

5. Pet Sits:  A “pet sit” is a visit to your home to care for your pet(s) while you are away.

 

A. Each visit will last anywhere from 15 to 30 minutes in duration, depending on the needs of your pet(s). Visits for dogs will last the full 30 minutes.

 

B. No visit will last longer than 30 minutes unless prior arrangements have been made for longer visits and the per-visit fee is adjusted accordingly.

 

C. Cats: Each visit for cats includes fresh food and water, cleaning of the litter box, administration of necessary medications (liquid, pill, or subcutaneous injections), any miscellaneous services requested (see below), and lots of love & attention for cats that aren’t shy.

IMPORTANTFor the safety and security of both your home and your cat(s), we require that cats be visited a minimum of once per day. No every-other-day visits are accepted.

 

D. Dogs: Each visit for dogs includes fresh food and water, a walk with playtime outside, picking up waste, administration of necessary medications (liquid, pill, or subcutaneous injections), any miscellaneous services requested (see below), and lots of love & attention for your dog(s). 

IMPORTANTBecause dogs are social creatures that depend on human interaction for their happiness, we require that dogs be visited a minimum of twice each day but recommend three visits each day.

 

 

E. Miscellaneous Services: The following services can be performed during visits upon request at no additional charge: bring in mail and newspapers, water indoor plants, brush pet(s), rotate lighting/window coverings, adjust television/radio, and take out/bring in trash bins.

 

F. Due to liability reasons, we do not accept “shared” pet sitting jobs with anyone, including friends, relatives, neighbors, and other pet sitters.

 

 

6. Dog Walks: A “dog walk” is a visit to your home to take your dog(s) outside for a walk, giving them an opportunity to relieve themselves during your workday.

 

A. Each visit will last approximately 30 minutes, unless prior arrangements have been made for longer visits and the per-visit fee is adjusted accordingly.

 

B. Each visit includes a walk and playtime outside, picking up waste, administration of necessary medications (liquid, pill, or subcutaneous injections), and fresh water.

 

 

C. For safety and security reasons, all dogs are required to have on a collar and be walked on-leash.

 

 

7. Keys:  House keys will be obtained during the consultation visit and can either be returned at the end of a pet sitting job or kept on secure file with me in anticipation of future visits.

 

A. We will return keys in person upon request within 5 days of the last visit.

 

B. For security reasons, keys will not be locked inside the home, placed in a “secret” location outside, or mailed. A lockbox supplied by the client is an acceptable alternative.

 

C. If keys are returned, a fee will be charged for each pick-up and return for future jobs.

 

D. Keys kept on file with me are kept in a secure location with nothing more than coding attached to them. Personally identifiable information is not attached to your keys.

 

 

8. Cancellations or Changes in Service:  Notify me as far in advance as possible of any cancellations or changes in your service.

 

A. Clients who cancel service more than 72 hours in advance of the first visit will be credited the amount of any deposit for future services.

 

B. Clients who cancel service with less than 72 hours before the first visit will be charged a cancellation fee equal to 25% of the total service charges for the job. This fee will be deducted from any deposit with the remaining amount of the deposit credited for future services. If there was not a deposit for services, client will be invoiced for the cancellation fee.

 

C. Every attempt will be made to accommodate requests for changes in service but there are no guarantees.

 

 

9. Unsecured PetsMy Favorite Pet Sitter is not responsible for the loss, injury, illness, or death of any pets that have free access to the outdoors.

 

A. For the safety of your pet(s), it is recommended that they be confined in the house or a fenced yard for the duration of the pet sitting job.

 

B. All pets should have a collar around their neck with a visible identification tag attached.

 

C. It is the responsibility of the pet owner to inspect gates, fences, latches, etc. to be sure they are in proper working order and there are no outlets for pets to escape.

 

 

10. Third-Party Services:  For liability, safety, and security reasons, it is requested that all third-party services such as housekeepers, maintenance services (pool, lawn, plumbing, etc.), and even visits by friends, family, or neighbors, be suspended or cancelled for the duration of the pet sitting job.

 

A. For liability reasons, we do not “share” pet sits with any other person, including friends, family, or neighbors.

 

B. If services are not suspended or cancelled, client must sign a waiver of liability.

 

C. If services are not suspended or cancelled, client must disclose to us in advance the names of all individuals who may be on the premises. Client must also notify those individuals that we will be taking care of the pet(s).

 

D. If any undisclosed individual is found to be on the property, the police will be notified immediately.

 

 

11. “I’m Home” Calls:  For the safety and well-being of pet(s), all clients are asked to call us upon their arrival home.

 

A. “I’m Home” calls are accepted at any hour of the day. Leave a message after normal business hours.

 

B. Additional visits will be made if we do not hear from the client by their scheduled return time which will result in additional charges being added to the bill.

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© 2017 by My Favorite Pet Sitter

310-920-2815